Support Process Flow

Introducing the Support Process Flow

As part of our ongoing efforts to improve our support processes and ensure clarity in roles and responsibilities, we are are please to  introduce the formal Support Level Definitions. A

This guide outlines the step-by-step journey of a support level —from who needs to logg a ticket to resolution and escalation—ensuring that everyone understands their roles and responsibilities within the process.

We encourage all team members to review the documentation to stay aligned and enhance collaboration.